Accelerator

Software delivery is a complex task, often involving multiple helpdesk calls and numerous manual interventions before the service is successfully delivered to the end user's desktop. Delivery often takes several days, making the user frustrated and non-productive and the helpdesk swamped with calls. Many IT tasks, including software delivery, can be automated within today's IT infrastructures. Accelerator is proof of this.

With Ac­celerator you can automate standard IT tasks that you never thought were possible, like software distribution, access control and other daily tasks.

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Key Features

  • Allows self-service for the most common IT tasks like software delivery, folder access, hardware orders, password reset etc.
  • End user friendly navigation through web interface
  • End users are able to search and install applications from predefined service catalogue
  • Fully configurable and automated workflow with defined com­plex approval chains if required
  • Out-of-the-box integration with System Center Configuration Manager and Service Manager, including support for App-V and OS migration
  • Customizable for your organizations look and feel with multiple language options
  • Scalable to support thousands of users
  • Software Rentals included in service catalogue
  • The solution is aimed at companies and organiza­tions from 500 to thousands of users

Benefits

  • All services delivered as soon as the appropriate manager has approved the order
  • Reduced number of helpdesk calls
  • All activities logged in one place, enabling detailed report creation and traceable information for SOX and FDA compliance
  • Increased visibility into all resource requests across the business
  • Reduced time, costs and IT resources required for running the environment and therefore can be put towards larger IT projects
  • Improved delivery efficiencies with faster response time to requests and increased accuracy in what is delivered

Let Your Users order

Accelerator increases IT operation effectiveness. Users have easy access to a web tool where services such as hardware, software, accounts, access rights and resources can be ordered at any time and then automatically delivered as soon as they are approved.

Keep the Control

Accelerator includes a service catalogue where you can register and publish available services to users. This makes it easy to find available services and to place IT orders.

All orders are sent to the manager or resource owner for approval. Once the order is approved, it is automatically executed in the IT system. The complete end to end workflow can be configured to be as simple or complex as required.

Gain Efficiency

With Accelerator, the costs for running an IT environment will decrease signi­ficantly. Once the processes are running automatically the need for IT-resources will be reduced. Our experience with customers shows savings on average of $150 per user per year.

By letting your users order IT pro­ducts and services, you can dramatically decrease the number of requests coming to your helpdesk by as much as 40-80%.

Combine Self-Service with back-end process automation and you will take away the most repetitive and time consuming work. Your business value will grow through users receiving accurate and timely solutions - 24/7 - which leads to increased time for IT staff to spend on core business strategies.

Get Full Tractability

Execution through one central system improves the ability to measure the quality of delivery. All activities are logged in Accelerator making it possible to create reports and trace information for SOX and FDA compliance. In addition, quality and security levels will increase with the enforcement of approvals and logging of all transactions.

Customization

Accelerator provides a large number of services directly out of the box. If needed, we can extend and customize the solution based on customer requirements.

There are two versions of Accelerator available to choose from:

  • AppMarket with limited Accelerator functionality for software distribution only
  • Accelerator Enterprise with full functionality and opportunities for customization. In addition to full Atea AppMarket functionality, Accelerator Enterprise gives the possibility for extended self-service possibilities and integration to existing systems like ERP and service desk solutions.
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